Returns & Refunds Policy
1. Overview
At Donny Fabs, we take pride in providing high-quality aftermarket and custom automotive products.
If you’re not completely satisfied with your purchase, we’ll do our best to make things right — in line with Australian Consumer Law and our store policies.
2. Damages & Issues
Please inspect your order upon arrival and contact us within 7 days of delivery if:
We may ask for clear photos or videos showing the issue to help us resolve the matter quickly.
If the issue is confirmed, we’ll arrange a replacement, repair, or refund where appropriate.
3. Returns Eligibility
To be eligible for a return:
Returned items must be shipped back to us in a resellable condition. Customers are responsible for return postage unless the item is faulty or incorrect.
4. Non-Returnable & Custom Items
Certain items cannot be returned or refunded, including:
We strongly recommend checking fitment, compatibility, and specifications before purchasing or installing your product.
5. Exchanges
If you ordered the wrong item and wish to exchange it, please contact us first.
Exchanges may be accepted at our discretion if the item is unused and in original condition.
The buyer is responsible for shipping both ways unless the mistake was ours.
6. Refunds
Once your return is received and inspected, we’ll notify you via email whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees and payment processing fees are non-refundable unless the return is due to our error or a product defect.
7. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
8. Contact Us
For all return, refund, or exchange enquiries, please contact us at:
📧 donnyfabbs@gmail.com
🌐 https://donnyfabs.company.site
Please include your order number and a brief description of the issue to help us assist you faster.
